PRIVACY POLICY
Soul Mind and Heart
​
Soul Mind & Heart (“Company”, “our”, “we”, or “us”) respects your privacy and is
committed to protecting it through this Privacy Policy. This Privacy Policy, our Terms of Use
and Disclaimer governs your access to and use of the Soul Mind & Heart website(the
“Website”), including any content, functionality and services offered on or through the
Website, whether as a guest or a registered user.
​
What does our Privacy Policy cover?
We will obtain certain information about you, both automatically and through choices you
make, during your visit to this Website or using our services.
Our privacy policy has been developed to ensure that such information is handled
appropriately. Basically, ‘personal information’ is information or opinions relating to a
particular identifiable individual. Information or opinions are not personal information
where they cannot be linked to a particular individual.
​
We are committed to complying Australian Privacy Principles contained in the Privacy Act
1988, the Privacy Amendment (Enhancing Privacy Protection) Act 2012 in relation to all
personal information we collect.
​
Please read the Privacy Policy carefully before you start to use the Website. By using the
Website or by clicking to accept or agree to the Terms of Use when this option is made
available to you, you accept and agree to be bound and abide by the Privacy Policy, Our
Terms of Use and our Disclaimer. If you do not agree with these Policies, you must not
access or use the Website.
​
Our Privacy Policy
The purpose of this privacy policy is to give individuals a better complete understanding of
the personal information that we hold and the way we handle that information and to
advise our personal information handling practices.
No Access for Minors
This Website is only offered and available users who are 18 years of age or older. By using
this Website, you represent and warrant that you are of legal age to form a binding contract
with us and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Website.
If we learn we have collected or received personal information from a child under 18
without verification of parental consent, we will delete that information. If you believe we
might have any information from or about a child under 18, please contact us at
What Information we collect
We collect a range of information from our clients related to the services they choose. The
kind of personal information we collect can include your name, contact details, location,
demographic information like gender, age, relationship status and so on. This is information
that you provide by filling out forms on the Website, responding to surveys, search queries
on our search feature, providing comments or other feedback, and providing information
when ordering a service/consultation via the Website.
​
We use information you provide to us to deliver the requested service, to improve our
overall performance, and to provide you with offers, promotions, and information.
As you navigate through our website, we may use automatic data collection technologies to
collect information about your equipment, browsing actions, and patterns. This will
generally include information about your location, your traffic pattern through our website,
and any communications between your computer and our website. The information we
collect automatically is used for statistical data and will not include personal
information. We use this data to improve our website and our service offerings.
​
To the extent that you voluntarily provide personal information to us, our systems will
associate the automatically collected information with your personal information.
We may also collect solicited personal information indirectly, through publicly available
sources, or through social media sites, like Facebook, Twitter, Google and others, who
disclose to their users that the users’ personal information is provided to businesses such as
ours. We do this where:
​
• the customer has consented to such collection or would reasonably expect that their
personal information is available in this way, or
• if it is necessary for a specific purpose such as the investigation of a privacy
complaint.
We usually only retain unsolicited information about our customers when dealing with a
customer enquiry or complaint or where we conduct an investigation.
​
Use of Cookies and Pixels
Our website utilises standard technology to collect information about how our site is used
such as the date and time of visits, the pages viewed, time spent at our site, and the
websites visited just before and just after our own, as well as your IP address.
The Company reserves the right to use the technological equivalents of cookies, including
social media pixels. These pixels allow social media sites to track visitors to outside websites
so as to tailor advertising messages users see while visiting that social media website. The
Company reserves the right to use these pixels in compliance with the policies of the various
social media sites.
Email Information
If you choose to correspond with us through email, we may retain the content of your email
messages together with your email address and our responses. We provide the same
protections for these electronic communications that we employ in the maintenance of
information received online, mail, and telephone. This also applies when you register for our
website, sign up through any of our forms using your email address or make a purchase on
this site. For further information see the email policies below.
​
We are committed to keeping your e-mail address confidential. We do not sell, rent, or
lease our subscription lists to third parties, and will not disclose your email address to any
third parties except as allowed in the section titled Disclosure of Your Information.
You may opt-out of receiving communications from us by reading the unsubscribe
instructions located at the bottom of any email you receive from us at any time.
​
How Do We Use The Information You Provide To Us?
We use personal information for purposes of presenting our website and its contents to
you, providing you with information, providing you with offers for products and services,
providing you with information about your subscriptions and products, carrying out any
contract between you and the Company, administering our business activities, providing
customer service, and making available other items and services to our customers and
prospective customers.
​
Disclosure Of Your Information
As a general rule, we do not sell, rent, lease or otherwise transfer any information collected
whether automatically or through your voluntary action.
We may disclose your personal information to our subsidiaries, affiliates, and service
providers for the purpose of providing our services to you.
We may disclose your personal information to a third party, including a lawyer or collection
agency, when necessary to enforce our terms of service or any other agreement between
you and the Company.
​
We may provide your information to any successor in interest in the event of a merger,
divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all
of the Company’s asserts and/or business.
We may disclose information when legally compelled to do so, in other words, when we, in
good faith, believe that the law requires it or for the protection of our legal rights or when
compelled by a court or other governmental entity to do so.
​
How Do We Protect Your Information and Secure Information Transmissions?
We employ commercially reasonable methods to ensure the security of the information you provide to us and the information we collect automatically. This includes using standard security protocols and working only with reputable third-party vendors. Email is not
recognized as a secure medium of communication. For this reason, we recommend that you
do not send private information to us by email. You may email us with your private
information but if you do this at your own risk. Some of the information you may enter on
our website may be transmitted securely via a secure medium known as Secure Sockets
Layer, or SSL. Credit Card information and other sensitive information is never transmitted
via email.
​
The Company may use software programs to create summary statistics, which are used for
such purposes as assessing the number of visitors to the different sections of our site, what
information is of most and least interest, determining technical design specifications, and
identifying system performance or problem areas.
For site security purposes and to ensure that this service remains available to all users, the
Company uses software programs to monitor network traffic to identify unauthorized
attempts to upload or change information, or otherwise cause damage. access premises and
provide appropriate protection against unauthorized disclosure. As a minimum security
requirement, password authentication is required to access those databases in all cases. We
also use fire walls, SSL technology and encryption for transmission of data where
appropriate. When the personal information that we collect is no longer required, we
destroy, delete or de-identify it in a secure manner.
​
Policy Changes
It is our policy to post any changes we make to our privacy policy on this page. The date the
privacy policy was last revised is identified at the bottom of the page.
​
Spam
We will never knowingly send you electronic messages without your consent. For more
information on the Spam Act 2003, please
visit http://www.comlaw.gov.au/Details/C2013C00021
Queries Complaints Access and Correction You have a right to request access to your
personal information held by us and to request its correction. If you wish to do so or to
make a formal complaint, please make provide your complaint in writing to address below.
We will consider your complaint promptly and contact you to seek to resolve the matter. If
we have not responded to you within a reasonable time, you are entitled to make a
complaint to the Australian Privacy Commissioner.
​
Queries, complaints, requests for access to or correction of personal information can be
sent to - connect@soulmindandheart.space
Or by mail - P O Box 193 Rosedale, Victoria 3847
Changes to the Terms of Use
We may revise and update this Privacy Policy and/or our Terms of Use and/or Disclaimer from time to time in our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the Website thereafter. Your continued use of the Website following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any
changes, as they are binding on you.